NDIS Support Coordinator Role

What is an NDIS Support Coordinator

Many people of all abilities benefit greatly from the work of an NDIS support coordinator. A support coordinator fills multiple roles and frequently helps with various NDIS plan components.

Ultimately, a Support Coordinator’s job is to make sure your strategy to accomplish your plan is correctly implemented. Funding for a Support Coordinator can be found through your plan, In the Capacity Building category.

What is support Coordination?

Support Coordination is the process of supporting people with a disability to identify, connect and coordinate their services and supports. However, there are three levels of support coordination that can be incorporated into your NDIS plan.

• Level 1: Support connection. To help participants with understanding their own plan, find them the right service provider, connect them with health professionals, and They also work with families to connect them with resources and services in the community. This is often a short-term support coordination that may be available for participants who need a lower level of care

• Level 2: Coordination of support. This was put in place to improve participants’ ability to maintain relationships, accomplish tasks, live more independently and integrate into society. It helps participants build the confidence and skills they need for their day-to-day life.

• Level 3: Specialist support coordination. This type of support coordination was designed for participants who live more complex life and require a high level of support. A specialist support coordinator will help participants go through their life challenges and help reduce the complexity of their environment.

Providing support coordination services

Support coordination level may be specified in the participant’s NDIS plan. Participants then can only use their support coordination service in the way specified in their plan.
In some cases, the support coordination level is not specified in the participant’s plan. However, participants should only purchase the most appropriate level of support coordination for their needs.

Support coordinators can be registered or unregistered providers depending on the level of support. Nevertheless, it is a requirement for all registered and non-registered coordinators to follow the NDIS Code of Conduct
NDIS quality standards must be met by all registered support coordinators.

Support coordination activity table

Connecting with support coordinators

Participants have the choice to pick their own support coordinator through a request for service where participants submit information about their goals, requirements, and circumstances. Providers then receive a request for service through the provider portal, email from the NDIA, and/or directly from the participant.
Providers can review the service request and make a decision to accept or decline the request depending on the provider’s ability to best support the participant and achieve their goals.
The NDIA can also help participants with finding the right support coordinator and get them connected with their provider.
Once the provider accepts the service request, support coordinators can connect with the participant to get a service agreement signed and start supporting the participant.